NEW !: How can I take advantage of the 50% reduction in the school season ticket?

• You must be a student under the age of 27, resident in Friuli Venezia Giulia;
• You must reside in a different Municipality from the one in which you find the school you frequent;
• You must self-certify (a parent if the user is a minor) through a specific online procedure to possess the requisites necessary to benefit from the discount;
• You must present yourself at the ticket office with a photo ID (if new subscriber), the confirmation email received from the Atap certifying the compliance of the previous point, the subscription model (urban or extra-urban) duly completed, a further self-certification in case of a family unit with several children and, of course, a valid identity document;
• You need to bring the Isee model or other income certification? NO! The discount is applied regardless of your income situation;
• For further information you can also consult the Friuli Venezia Giulia Region website: www.regione.fvg.it;
• If you use an Atap extra-urban bus and a VENETO extra-urban bus (Mom, Atvo, DolomitiBus) to go to school: you need to buy a "Fvg resident school pass" for the first part of the journey and a student pass from one of the Veneto companies above indicated for the second part, which will be subject to a discount followed by a direct reimbursement to the beneficiary, which is defined by the Regional Council;
  Can I buy the school season ticket online? NO! School passes can only be purchased at the Pordenone and Spilimbergo ticket offices.

To get information on ATAP service hours, who should I contact?

• ATAP toll-free number - 800 101040 - from Monday to Friday, from 8.30 am to 12.30 pm and from 2.30 pm to 5.30 pm;
• ATAP switchboard - 0434 224411 - from Monday to Friday, from 8.30 am to 12.30 pm and from 2.30 pm to 5.30 pm;
• Company’s ticket office (at the FS - Pordenone station; open to the public from Monday to Saturday, open from 6.45 am to 7.20 pm - reduced during the summer period - tel. 0434 224444);
• consulting the website www.atap.pn.it in the dedicated section dedicated to timetables;
• request times at authorized travel ticket offices;
• consult the bus stop sign (in each stop the timetable is displayed with the identifying QRcode to know the timetables of the lines in transit through the use of any enabled mobile phone, smartphone and tablet);
• consult our App: "atapp", freely downloadable from the respective stores (App Store and PLAY Store).

If I forget my ATAP subscription, can I still use Atap vehicles?

Transportation is allowed only to passengers in possession of a valid ticket: in case of forgotten pass, the user must purchase a single ticket for the journey.
For travellers without a travel document or with an irregular travel document, the penalties provided for by current legislation will be applied.

Do children have to buy a ticket to use ATAP vehicles?

Children who have not yet reached the age of 10, up to the day before their 10th birthday, can be transported free of charge, provided they are accompanied by an adult family member or adult (parents, grandparents, brothers and sisters) in possession of a valid title travel for the route of interest.

The baby stroller can be transported for free, as long as it is FOLDED

What do I have to do to get a subscription for the first time?

To subscribe for the first time, it is necessary to show up at the company box office with a passport photo (which will be returned upon issue) and a copy of a valid identity document (in the case of minors, the document must be that of an adult who signs the subscription request), fill out the subscription request form and pay € 5.00 for the issue of a 5-year identity card. This card must always be shown together with the subscription renewal coupon both at the time of the renewal of the individual subscriptions, and at the time of the control of travel tickets on board the bus by our staff in charge (in the absence of the identification card it will in any case be applied a sanction in compliance with the regional law 23/2007 and the DGR 2796/2009).

If the particular type of subscription requires it (eg annual school subscription), in order to benefit from particular conditions and discounts, specific self-certifications may be requested upon issue.

Is the local public transport service managed by ATAP active all year around?

Atap ensures the regular service, except for force majeure or strikes, for the entire calendar year excluding the following days when the service is totally suspended:

• January 1st
• Easter
• May 1st
• 25th December

How can I make a report, a suggestion or a complaint concerning the ATAP service?

• Calling the toll-free number 800-101040 available from Monday to Saturday, from 8.30 am to 12.30 pm and from 2.30 pm to 5.30 pm;
• sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., remembering however to insert all the data necessary to identify the problem and resolve it and to allow the answer from the office in charge.
• sending a letter to ATAP SpA, Via Candiani, 26, 33170 PORDENONE;
• sending a fax to 0434-224410;
• using the appropriate paper form available online in the "forms" section;
• by filling in the dedicated online form directly.

If I have forgotten or lost anything on board an ATAP vehicle or on company premises, how can I get information?

See the special "lost items" section in the "contacts" menu.

In the event of a strike, how can I know if the transport service I am interested in is somehow guaranteed?

In the event of a strike, taking into account the needs of home-work mobility and home-school and the related requests for public transport service, all journeys of the following time slots are guaranteed:

• Urban service:
• from 6.00 to 9.00 and from 12.30 to 15.30 (winter period)
• from 6.00 am to 9.00 am and from 5.00 pm to 8.00 pm (summer period)
• from 9.15 to 12.15 and from 17.00 to 20.00 (holidays)
• extra-urban service:
• from 6.00am to 8.30am and from 12.30pm to 4.00pm (annual)
• from 9.15 to 12.15 and from 17.00 to 20.00 (holidays)